Call Center / BPO

Handle customer calls, queries, and operational processes with trained call center professionals — full-scale outsourcing for efficient operations.

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The Challenge

✗Call queues backing up during peak hours
✗Missed calls leading to lost customers and revenue
✗No bandwidth for outbound follow-up calls
✗Quality inconsistencies between in-house agents

Our Solution

✓Dedicated inbound call handling and customer support
✓Structured outbound calling for follow-ups and sales
✓Quality monitoring and supervisor oversight
✓Detailed call logs and reporting

What We Handle

Services Included

📞 Inbound customer service calls

📲 Outbound follow-up and sales calls

🗓️ Appointment setting and reminders

🎫 Ticket and query management

📊 Call reporting and analytics

🔄 Escalation management

💬 Chat and email support integration

🏷️ CRM call log updates

⚙️ Process documentation

Why It Works

What You Gain

📞

No More Missed Calls

Dedicated agents handle every call during agreed business hours — no queue, no voicemail black holes.

📈

More Conversions

Structured outbound follow-up converts more leads than email alone.

📊

Full Transparency

Weekly call logs and quality reports keep you in control without having to micromanage.

Simple Pricing

Affordable Packages

Part-Time

$15/ Hour

Part-Time Assistant

Easy and free replacement
Rigorous quality control
VA in your required timezone
Weekly performance reporting
Onboarding support included

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Full-Time Dedicated Assistant

160 hours per month
100% dedicated to your business
Easy and free replacement
Rigorous quality control
VA in your required timezone
Weekly performance reporting
Onboarding support included

Get Started

Got Questions?

Frequently Asked Questions

What call center software do your agents use?

We work with RingCentral, Aircall, Freshdesk, Zendesk, HubSpot, and any platform you currently use. We train on your setup during onboarding.

Can you handle both inbound and outbound calls?

Yes. Inbound customer service, appointment setting, and outbound follow-up calls are all covered.

What languages do your BPO agents speak?

We primarily offer English-speaking agents. For other languages, contact us to discuss availability.

How do you ensure call quality?

Calls are monitored by supervisors and we run regular quality scoring sessions. Weekly reports are shared with clients.

What industries do you serve with BPO?

E-commerce, insurance, real estate, healthcare admin, legal, and professional services are our most common verticals.