Live Chat Support
Real-time engagement and lead conversion — trained agents handling your live chat so visitors get instant answers and more of them become customers.
Book a Free ConsultationThe Challenge
- Website visitors leaving without getting answers
- Live chat widget active but no one actually monitoring it
- Leads going cold because response time is too slow
- No way to qualify website visitors in real-time
Our Solution
- Trained agents monitoring chat during agreed business hours
- Sub-60-second average response time
- Lead qualification scripts and routing workflows
- Appointment booking directly from chat conversations
What We Handle
Services Included
Real-time chat monitoring
Sub-60-second response time
Lead qualification conversations
Appointment booking via chat
Chat to email handoff
Chat analytics and reports
CRM lead capture from chat
Proactive chat invitations
Multi-language support (on request)
Why It Works
What You Gain
More Conversions
Visitors who get an instant answer are far more likely to convert than those who wait or leave.
Better First Impressions
A staffed live chat shows professionalism and signals that your business takes customers seriously.
Qualified Pipeline
Every qualified lead from chat goes straight into your CRM — warm, with context already captured.
Simple Pricing
Affordable Packages
Part-Time
$15/ Hour
Part-Time Assistant
- Easy and free replacement
- Rigorous quality control
- VA in your required timezone
- Weekly performance reporting
- Onboarding support included
Most Popular
Full-Time
$1,500/ Month
Full-Time Dedicated Assistant
- 160 hours per month
- 100% dedicated to your business
- Easy and free replacement
- Rigorous quality control
- VA in your required timezone
- Weekly performance reporting
- Onboarding support included
Got Questions?
Frequently Asked Questions
What live chat platforms do your VAs use?
Intercom, Drift, Freshchat, Tidio, LiveChat, Zendesk Chat, and most other major live chat tools. We train on your specific platform.
How fast do live chat agents respond?
Our target is under 60 seconds for initial response during covered hours. Most clients see under 30 seconds on average.
Can live chat agents qualify leads?
Yes — we run structured qualification conversations to identify serious leads and route them appropriately.
What hours do live chat agents work?
We staff agents in your target timezone. Extended coverage across multiple timezones is available for businesses needing 12+ hour coverage.
Can chat agents book appointments?
Yes — integrated with your calendar tool, agents can schedule calls and demos directly from the chat window.